Frequently Asked Questions
Everything you need to know about DIY floral design and delivery.
How do my flowers stay fresh during shipping?
We ship our blooms in specialized temperature-controlled packaging and use expedited shipping to ensure they arrive at your door hydrated and vibrant.
When should I schedule my flower delivery?
For most events, we recommend scheduling your delivery for Wednesday or Thursday. This allows the blooms 2-3 days to fully hydrate and open before your weekend event.
What if some of my flowers arrive damaged?
Nature isn't always perfect, but we are. If your flowers arrive damaged, please take photos and contact us within 24 hours so we can issue a refund or send a replacement.
Do I need professional tools to arrange these flowers?
While not strictly required, we recommend having sharp floral shears, flower food, and clean buckets ready. We offer professional-grade tool kits on our site to make your DIY process easier.
Can I cancel or change my order?
Since we work with live products, changes or cancellations must be made at least 30 days prior to your scheduled delivery date to receive a full refund.
Do the flowers come pre-arranged?
No, Flower Moxie specializes in DIY floral kits. Your flowers arrive in bulk bunches, giving you the creative freedom to design your own bouquets and centerpieces.