Returns & Exchanges

Due to the perishable nature of our products, Flower Moxie cannot accept returns on live flowers; however, we are committed to ensuring your DIY experience is a success. If you encounter any issues with your order, please contact our floral support team within 24 hours of delivery.

Return Process

• 1.
  Inspect Your Blooms

  Immediately upon delivery, open your boxes and inspect every bunch to ensure the health and quantity of your flowers.

• 2.
  Document Concerns

  Take clear, high-resolution photos of any damaged or wilted stems next to their original packaging to provide as evidence.

• 3.
  Submit a Claim

  Email our customer service team within the 24-hour grace period with your order number and the documentation of your floral concerns.

• 4.
  Resolution Process

  Our floral experts will review your claim and provide a solution, which may include a replacement shipment or a refund for the damaged items.